top of page

Booking Policy

Effective Date: 29.08.2025

At Energy Within, we want your booking experience to be smooth and stress-free. Please read our booking policy carefully before reserving a session. By booking with us, you agree to the terms outlined below.

1. How to Book

  • You can book a session via our website, telephone, or email.

  • Bookings are subject to availability and are confirmed once full payment is received.

2. Payment

  • Full payment is required at the time of booking to secure your session.

  • Payments can be made online via our secure booking system or over the phone.

  • We accept major credit/debit cards and cash (for walk-in bookings if available).

3. Cancellations & Rescheduling

  • Sessions are non-refundable once booked.

  • If you need to change your appointment, we are happy to reschedule with notice, subject to availability.

  • Missed sessions without notice will be counted as attended and cannot be rebooked.

4. Packages & Gift Cards

  • Package hours and gift cards are non-transferable, non-refundable, and valid only for the named person.

  • Each package has a specific validity period (e.g., 6 or 12 months) from the date of purchase.

  • Unused sessions or hours cannot be carried over after expiry.

5. Arrival & Late Policy

  • Please arrive at least 10 minutes before your session to settle in.

  • Arriving late may shorten your session to avoid impacting other guests.

  • If you are more than 15 minutes late, your session may need to be rescheduled and counted as used.

6. Health & Safety

  • All new clients must complete a Client Intake & Health Questionnaire before their first session.

  • SyncWave light therapy is a non-medical wellness service. It does not replace medical advice, diagnosis, or treatment.

  • If you are pregnant, have epilepsy, or a medical condition, please consult your doctor before booking.

7. Conduct During Sessions

  • To maintain a calming environment, please keep voices low and switch off mobile phones during sessions.

  • Only water in a lidded bottle may be brought into the light system room.

  • Respect fellow guests’ peace and privacy at all times.

8. Acceptance of Policy

By making a booking with Energy Within, you confirm that you have read, understood, and agree to this Booking Policy.

bottom of page